Pega Infinity 24: Latest Features and Capabilities You Need to Know in 2025
- Pega Gang
- Apr 12
- 4 min read
Updated: 3 days ago
The Pega universe is evolving—fast. With the launch of Pega Infinity 24, consisting of versions 24.1 and 24.2, the platform has taken a massive leap in AI-powered automation, developer productivity, and customer engagement. Whether you're a tech enthusiast, a Pega developer, or a business leader eyeing digital transformation, this post will walk you through everything you need to know about the latest features and capabilities of Pega Infinity 24.
Let’s dive in.
🔍 Table of Contents
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13. | Conclusion + Call to Action |
🧩 What Is Pega Infinity 24?
Pega Infinity 24 is the latest version of the Pega platform, a low-code application development platform designed for workflow automation, customer engagement, AI decisioning, and robotic process automation (RPA).
It includes:
Version 24.1 – Released in early 2024
Version 24.2 – Released later in the year with even more AI integrations
Pega Infinity 24 expands its enterprise-grade offerings with GenAI, open model integration, real-time insights, and improved cloud-native capabilities—making it a robust choice for digital-first organizations.
✨ Top-Level Summary of What's New
Feature Area | Highlights in Pega Infinity 24 |
AI & GenAI | GenAI Coach, Knowledge Buddy, Blueprint |
Developer Tools | Python libraries, Open model integration |
Customer Engagement | Tealium integration, Journey Orchestration |
Cloud & Architecture | Enhanced orchestration, better scalability |
UX Improvements | Pega Constellation updates, accessibility |
Security | Fine-grained data controls, governance tools |
🚀 Generative AI Features in Pega Infinity 24
Pega Infinity 24 sets a new benchmark in how generative AI enhances enterprise performance.
🔹 Pega GenAI Coach
Acts as a real-time AI mentor
Analyzes app usage and gives insights to improve workflows
Ideal for citizen developers and business users
🔹 GenAI Knowledge Buddy
Pulls information from disparate knowledge sources
Uses LLMs to provide contextual, accurate answers
Boosts agent productivity in customer service
🔹 GenAI Blueprint
Converts natural language ideas into application blueprints
Speeds up app design with auto-generated user flows and data models
🔹 GenAI Analyze & Automate Bundles
Analyze:
Summarizes cases, chats, and meetings
Helps prepare for customer calls or reviews
Automate:
Auto-drafts emails, tickets, tasks
Cuts down on repetitive manual work
🛠️ Enhanced Developer Experience & Tools
Pega Infinity 24 empowers developers with cutting-edge productivity tools and integrations.
🔸 Open Model Integration
Support for ONNX and Gradient Boosting models
Bring in pre-trained models from ML platforms like TensorFlow or XGBoost
🔸 Native Python Support
Use a dedicated Pega Python library
Run complex analytics or scripts right inside workflows
🔸 Expanded Dev Studio
Enhanced low-code interfaces
Unified experience for professional and citizen developers
💡 Customer Decisioning and Personalization
With Pega Infinity 24, Customer Decision Hub (CDH) becomes even more intelligent and real-time.
🧠 Real-Time Contextual Insights
Integration with Tealium AudienceStream
Combines behavioral and demographic data for precision targeting
🎯 Outcome-Based Optimization
Automatically adjusts offers, journeys, and touchpoints
Uses AI-based ROI predictions
🛣️ Journey Orchestration
Create full outbound campaigns using templates
Track them with real-time dashboards and tagging
☁️ Cloud-Native & Architecture Improvements
Cloud-native is no longer optional—it’s essential.
🔹 Enhanced Orchestration
Automatic scaling and fault-tolerant processing
More dynamic microservice communication
🔹 Faster Upgrades & Deployments
Streamlined CI/CD pipelines
Tools to detect configuration drift and conflicts before deployment
🔐 Security, Governance & Compliance
Pega Infinity 24 boosts enterprise-grade governance.
Field-level encryption and role-based visibility
Improved audit trails
Support for compliance frameworks like GDPR, HIPAA, and SOC2
🎨 User Experience: Pega Constellation Updates
Pega Constellation just got better:
Enhanced accessibility and keyboard navigation
Fully responsive UI for mobile and tablet
Smoother UI transitions, rounded UI elements, and modern design practices
🔌 Integration Capabilities and LLM Support
Pega Infinity 24 enables seamless AI integration across clouds and tools.
Native support for OpenAI, Amazon Bedrock, and Google Vertex AI
Prebuilt connectors for third-party APIs
Event-driven architecture for real-time data sharing
🤝 Real-Time Collaboration and DevOps
Agile collaboration meets enterprise DevOps.
Real-time messaging suggestions during case handling
Improved Pega Deployment Manager for multistage pipelines
Enhanced test automation and version control
🎓 PegaGang: Learn Pega Infinity 24 the Right Way
At PegaGang, we offer:
Online self-paced training on Pega Infinity 24
Corporate and team upskilling modules
Real-time projects and certification support
Learn features like GenAI Blueprint, Python Integration, and more
❓ FAQs
What is Pega Infinity 24?
Pega Infinity 24 is the latest version of the Pega platform, offering cutting-edge AI, automation, and cloud-native capabilities to streamline workflows and customer engagement.
What are the main AI features in Pega Infinity 24?
Can I integrate external AI models in Pega Infinity 24?
Is Pega Infinity 24 suitable for non-developers?
Where can I learn Pega Infinity 24?
✅ Conclusion
Pega Infinity 24 isn't just another version—it's a powerful evolution of enterprise automation, AI decisioning, and real-time collaboration.
If you're serious about staying ahead in the Pega ecosystem, now’s the time to upskill.
👉 Start your Pega Infinity 24 training with PegaGang today — online , self-paced, and industry-ready.